Policies & Security

As a SeatNation client, you are in control of all your event planning. We know you want to remain in control of your personal information as well. As the leader in our industry, we realize that earning and retaining your trust is of paramount importance, and it's a responsibility we take very seriously, everyday.

That's why we've provided this Privacy Policy, which sets forth our policies regarding the collection, use, and protection, of the information of those accessing SeatNation.com. Personal information means information that can be linked to a specific individual, such as name, address, telephone number, e-mail address and credit card number.

We encourage you to review and become familiar with our Privacy Policy. We want you to know that we never sell or rent any customer information to third parties. If you have any further questions or concerns please contact us at 1-800-800-8877.

This Privacy Policy explains the following:

This privacy statement covers sites ending in SeatNation, which includes versions of our site that are accessed through our partner sites such as http://SeatNation/azcentral.com/.

Some of our marketing partners use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by www.SeatNation only and does not cover the use of cookies by any advertisers.

SeatNation

If you have questions or concerns regarding this statement, you should first contact the Privacy Team at PO Box 1397, Tolleson, AZ 85353. If you do not receive acknowledgement about your inquiry or your inquiry has not been satisfactorily addressed, you should contact us via email at: info@seatnation.com.

What personal information does SeatNation gather from me and how is this information used?

When browsing our site, you are not required to provide any personal information until you choose to make a purchase or sign up for one of our e-mail newsletters or other services, as described below. We do not knowingly permit the site to be used by any persons under the age of eighteen, and we do not knowingly collect any personal information from children (meaning those younger than thirteen years of age). A valid credit card is required to make a purchase on our site.

Making a Purchase

In order to purchase tickets and related services through our website, you must provide us with personal information such as your name, credit card number and expiration date, credit card billing address, telephone number and e-mail address. If you are planning on purchasing tickets for someone other than yourself, please get their permission before you disclose their personal information to us.

Client Registration

If you choose to become a registered client of SeatNation, you must provide us with your name, address, telephone number, e-mail address, a unique login name, password, and password validation, as well as a password hint to help you recover your password in case you have forgotten it. This information is collected on the registration form for several reasons including: (i) personal identification; (ii) to complete air, hotel, car, and other reservations; (iii) to allow us to contact you for customer service purposes, if necessary; (iv) to customize the content of our site to meet your specific needs; and (v) to make product improvements to our site. In addition, we need your e-mail address to confirm your new client registration and each ticket you transact on our site. As a SeatNation client, you will also occasionally receive updates from us about ticket sales in your area, special offers, new SeatNation services, and other noteworthy items. However, you may choose at any time to no longer receive these types of e-mail messages.

Client Profile

As a SeatNation client, you can choose to complete your online profile by providing us with event preferences, credit-card billing information, delivery address, and other personal information. This information is used to assist you in purchasing tickets quickly without having to type in the same information repeatedly. If your personal information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page, https://www.seatnation.com/tickets/members/login. You may also contact us via e-mail at info@seatnation.com or call 800.800.8877 to speak with a representative.

Partners

We use other third parties to provide news, packages and logos on our site. We do not share any personal information with these companies. If you choose to purchase a package from any vendors we recommend, any information you provide them is subject to their privacy policy. These third parties are prohibited from using your personally identifiable information for any other purpose.

Online Surveys

SeatNation values the opinions and comments from our clients, so we frequently conduct online surveys. Participation in these surveys is optional. Typically, the information is aggregated and used to make improvements to SeatNation and to develop appealing content, features and promotions for clients. Survey participants are anonymous unless otherwise stated in the survey.

Promotions & Sweepstakes

SeatNation frequently sponsors promotions and sweepstakes to give clients the opportunity to win sweepstake tickets and related prizes. Information collected by us for such activities may include contact information and survey questions. We use contact information to notify contest winners and survey information to develop promotions and product improvements to the SeatNation website.

Automatic Logging of Session Data

We automatically log generic information about your computer's connection to the Internet, which we call "session data," that is anonymous and not linked to any personal information. Session data consists of things such as IP addresses, operating systems and type of browser software being used, and the activities conducted by the user while on our site. An IP address is a number that allows computers that are attached to the Internet, such as our web servers, know where to send data back to the user, such as the pages on the site that the user wishes to view. We collect session data because it helps us analyze things, such as what items visitors are more likely to click on, how visitors are clicking on the website, how many visitors are surfing to various pages on the site, how long visitors are staying on the site, and how often are they visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor's Internet Service Provider (ISP) and the approximate geographic location of his or her point of connectivity.

Cookies

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. There are many myths circulating about cookies, but you should know that cookies are only read by the server that placed them. They are unable to do such things as run programs on your computer, plant viruses or harvest your personal information. SeatNation uses cookies to help analyze our web page flow, to measure promotional effectiveness, and to foster trust and safety.

First and foremost, you can rest assure that no personally identifiable information ("PII") about you (e.g., name, address, etc.) is gathered or stored in the cookies placed by the SeatNation website and, as a result, none can be passed on to any third parties.

Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. SeatNation supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking SeatNation cookies may disable certain features on our site and may make it impossible to purchase or use certain services available on the site. Please note that it is possible to block cookie activity from certain websites while permitting cookies from sites you trust, like SeatNation.

How can I opt-out of receiving your promotional emails?

At any time, you can unsubscribe from our SeatNation newsletter or similar services through the "Opt-Out" link, accessible on the SeatNation homepage or at the bottom of the newsletter you receive. Or you can email us @ optout@seatnation.com. Please have Opt-out in the subject line of your email.

As a client or promotion/sweepstakes entrant, you will occasionally receive e-mail updates from us about ticket sales in your area, special offers, new SeatNation services, and other noteworthy items. We hope you will find these updates interesting and informative. Of course, if you prefer not receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message or by sending a letter:

ATTN: Marketing, PO Box 1397, Tolleson, AZ 85353

SeatNation reserves the right to limit membership to those who will accept e-mails. Clients will be notified via e-mail prior to any actions taken.

What safeguards are in place to protect the loss, misuse or alteration of your information?

SeatNation contains links to other websites. Please note that when you click on one of these links, you are entering another website for which SeatNation has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from this Privacy Policy. Of course, you are solely responsible for maintaining the secrecy of your passwords and your SeatNation membership account information. Please be very careful, responsible, and alert with this information, especially whenever you're online.

In addition to the circumstances described above, SeatNation may disclose client information if required to do so by law, court order, government agencies, or law enforcement authority as requested in connection with any governing entity regulating ticket distribution to any event or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of SeatNation or its affiliated companies, or when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

This policy is effective as of October 1, 2008. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. Of course, you may always submit concerns regarding our Privacy Statement or our privacy practices via email through our Contact Us page. Please reference the privacy policy in your subject line. SeatNation will attempt to respond to all reasonable concerns or inquiries within five business days of receipt. You can also write to us in care of SeatNation, PO Box 1397, Tolleson, AZ 85353. Attn: Privacy Policy

We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Service Providers

We use Matrix Payment Services to provide credit card transactions on our site. When you buy tickets, we will share billing information as necessary for Matrix Payment Services to provide that service.

Matrix Payment Services is prohibited from using your personally identifiable information for any other purpose. Thank you for using SeatNation!

Security Guarantee

SeatNation guarantees the safety of your online purchases

We are so confident that your credit card transaction will be secure that we back every online purchase made at SeatNation.com. Powered by Matrix Payment Services, one of the nations largest processor of e-commerce and direct marketing payment transactions. SeatNation uses the latest in encryption technology to ensure that every transaction is safe.

Our Shop Safe Guarantee

In the unlikely event unauthorized use of your credit card occurs, follow the reporting procedures defined by your credit card provider and contact us at info@seatnation.com immediately. Most credit card companies cover all charges that result from unauthorized use of your credit card or may limit your liability to $50.00 US - the maximum liability allowed under the Fair Credit Billing Act. For additional information on the Fair Credit Billing Act, contact the Bureau of Consumer Protection or visit the Federal Trade Commission web site at www.ftc.gov.

Technology

Our secure server software encrypts all of your personal information, including credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet.

Once your encrypted personal information is received by our secure server, it is translated back into its original form and stored in our off-line database. Your credit card information is not transmitted over the Internet again. To further ensure the safety of all your personal information, we've located our off-line database in a secure underground data center.

Credit Card Security Desk

If you are more comfortable with inputting your credit card number over the phone, you can call our Client Service Center with your credit card information. In the United States, call 800-800-8877. Or, you can fax it by dialing 602-535-2665.

Copyright Policy

PLEASE READ THIS USER AGREEMENT AND THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.

Your use of this site is expressly conditioned on your acceptance of the following terms and conditions. By using this site, you signify your assent to these terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.

Ownership

This site, and each of its modules, together with the arrangement and compilation of the content found on this site, is the copyrighted property of SeatNation and/or its various third party providers and distributors. Much of the content found on this site is owned by third party providers and distributors and, specifically, certain data relating to schedules is the copyrighted work of Official Airline Guides, Inc. and other information providers. In addition, the trademarks, logos and service marks displayed on this site (collectively, the "Trademarks") are registered and common law Trademarks of SeatNation.com, its affiliates, and various third parties. The use of third party trademarks on this site is not intended to indicate any sponsorship or endorsement by the third party unless such sponsorship or endorsement is expressly stated. Nothing contained on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trademarks without the written permission of SeatNation.com, or such other parties that may own the Trademarks.

Use of Site

SeatNation.com grants you a limited, non-transferable license to use this site in accordance with the terms and conditions of this User Agreement. You may only use this site to make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent ticket purchases or any ticket purchases in anticipation of demand. This site and the content provided in this site, including the text, graphics, button icons, audio and video clips, digital downloads, data compilations and software, may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Seatnation.com, and/or its third party providers and distributors, except that you may download, display and print the materials presented on this site for your personal, non-commercial use only. You may not use any "robot," "spider" or other automatic device, or a program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the Web pages, data or content found on this site, in any case without the prior written permission of SeatNation. You agree that you will not transmit or otherwise transfer any Web pages, data or content found on this site to any other computer, server, website, or other mediums for mass distribution or for use in any commercial enterprise. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of this site. You agree that you will not take any action that imposes a burden or load on our infrastructure that SeatNation.com deems in its sole discretion to be unreasonable or disproportionate to the benefits SeatNation.com obtains from your use of the site. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices contained in the materials, and you must not alter, obscure or obliterate any of such notices. The use of such materials on any other website or in any environment of networked computers is prohibited. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. In addition, you are prohibited from posting or transmitting any information which (a) infringes the rights of others or violates their privacy or publicity rights, (b) is protected by copyright, trademark or other proprietary right, unless with the express written permission of the owner of such right, (c) contains a virus, bug or other harmful item, or (d) is used to unlawfully collude against another person in restraint of trade or competition. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other harm resulting from your use of this site.

Links

This site contains links to other websites which are provided solely as a convenience to you and not as an endorsement by SeatNation.com, its third party providers or distributors of the contents of such other websites. None of SeatNation.com or any third party provider or distributor shall be responsible for the content of any other websites and make no representation or warranty regarding any other websites or the contents or materials on such websites. If you decide to access other websites, you do so at your own risk.

Entire Agreement

This User Agreement, together with any terms and conditions incorporated herein, or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.